All new booking need to be made through the office either by phone 01273 831382 or email we will hold the booking provisionally for 7 days if payment is not received we will release the space for resale.
TERMS AND CONDITIONS
We will endeavour to email you on week 5 of your current course asking if you wish to continue onto the next course, however your teacher will ask whilst in the pool please confirm no later than week 6 if you do not wish to continue. If payment is not received we will assume that the space is available for resale.
All courses run in 6 week blocks for half an hour sessions.
These will be made at the discretion of Flippers and Fins and will be reviewed on each individual circumstances, please note that refunds will not be made once the 6 week course has started, no classes missed due to sickness and illness will be carried forward or exchanged.
Payments can be made via the website, or by calling the office to make a card payment 01273 831382, or by bank transfer account details will be confirmed by email (please ensure you put child’s name and class day in reference) by cheque made payable to Flippers and Fins Ltd (please write child’s name class day on back of cheque) and post to Flippers and Fins, 7 Manor Gardens, Hurstpierpoint, BN6 9UG. Please ensure all payments are made prior to the start of your course.
CATCH UP CLASSES:
Catch ups are subject to availability (Only available to baby classes) and will not be offered for classes missed due to illness. Catch ups are only offered for pre booked holidays to be advised at the beginning of you 6 week course and must be taken within the 6 week course and are maximum of 2 catch ups per course.
Please note that catch ups are a gesture of good will and may be withdrawn at the discretion of Flippers and Fin all classes must be arranged through the office and not with your swimming teacher in the pool.
Classes may be cancelled by Flippers and Fins due to pool issues and clients will be advised by text message as soon as possible also it will be posted on FACEBOOK. Cancelled classes will be added to the end of the current course on all baby, toddler and preschool classes. For after school classes a refund will be made by deducting the cost of the missed lesson off of your next course.
Please note that Flippers and Fins cannot be held responsible for cancellation of classes due to pool issues or adverse weather conditions.
Please advise Flippers and Fins at time of booking if you child has any medical conditions, this information will be kept confidentially by the office however maybe forwarded to the teacher taking the class is it will assist them with their teaching.
Please do not bring your child swimming if they have an illness such as sickness and diarrhoea (child should not swim within 48 hours of symptoms), chicken pox, impetigo, ear infection, conjunctivitis or a bad cold, please wait until your doctor gives you the all clear to swim again.
Flippers and Fins check all facilities on arrival and departure at the pools.
Please note that due to the environment that floors can become slippery once wet and ensure that your children are supervised at all times.
It is your responsibility to supervise your child whilst changing as we cannot be held responsible for your child once they are in the changing rooms.
Please ensure that all siblings are supervised at the pool.
Please remove all outdoor shoes on arrival at the pool and do not bring buggies or car seats into the changing areas.
Do not allow your child to enter the pool area until directed by your Teacher.
NO FOOD OR DRINK (WATER IN A SPORTS BOTTLE MAY BE USED) IS TO BE CONSUMED AT ANY OF THE POOLS AND PLEASE ENSURE YOU TAKE ALL NAPPIES AND RUBBSH IS TAKEN HOME WITH YOU.
Children in on their own will come under the teacher’s responsibility whilst in the swimming pool.
Parents and Carers with babies and toddlers are requested to follow the instruction of the teacher whilst in the pool to ensure your child’s safety. Flippers and Fins will not take responsibility if it is deemed that your actions were unsafe.
Babies and toddlers please ensure that your child wears a swim nappy (child will not be allowed to enter the pool is they are not wearing a swim nappy and no refund will be given for class) if they are not toilet trained the teacher will hold your child at times during the class to assist them with their swimming.
For younger children and children beginning to learn to swim a teacher will be in the water with the children and to assist your child to swim the teacher may need to hold your child to help them gain confidence and to assist them with their swimming.
For older children who do not need help whilst changing please ensure that they are aware that they should be well behaved in the changing areas.
Please ensure that you stay at the pool whilst your child is swimming.
VIDEO AND PHOTGRAPY:
Flippers and Fins are happy to allow you to video or photograph your child whilst swimming as long as this does not disrupt the class, it is our policy to check with other members of the class prior to the class starting to check that all parties are happy, please show respect and consideration for others in your class and if asked to stop filming or photographing by the teacher.
Flippers and Fins reserve the right to take photographs during classes to use for advertising such as website, leaflets and Facebook please advise us if you do not wish your child to be photographed.
All our teachers are fully qualified ASA or STA swimming teachers and hold a rescue/first aid certificate and are full insured. All our teachers work to a set program which has been designed by Flippers and Fins. We will do our upmost to provide you with the same teacher throughout your course however due to sickness or holidays we may need to provide an alternative teacher.
Flippers and Fins cannot be held responsible for any valuables or personal effects left in the changing area whilst you are swimming.
Please note the Teacher will check the changing area prior to leaving the pool and will collect any lost property to be collected at your next swimming session.
TERMS AND CONDITIONS OF BOOKING:
Flippers and Fins reserve the right to change terms and conditions of bookings at any time but of course all customers will be informed.